Your Privacy, Our Commitment

When you register and use tk34, we collect certain categories of personal data necessary to provide our services safely and in compliance with applicable requirements. The categories of data we collect include the following:

• Identity data: your full name, date of birth, and a copy of a government-issued identification document (National ID or passport) as required for age and identity verification.
• Contact data: email address, mobile phone number, and your city or region of residence within Bangladesh (e.g. Dhaka, Chittagong, Sylhet).
• Financial data: payment method references (such as bKash mobile number, Nagad account ID, or Rocket wallet reference), transaction history, জমা amounts, and উত্তোলন records. We do not store full mobile banking PINs or passwords.
• Technical data: IP address, device type, operating system, browser type, session timestamps, and approximate geolocation derived from your network.
• Usage data: pages visited, games played, betting patterns, session duration, and feature interactions within the tk34 platform.

Some of this data is provided directly by you during registration or account management, while technical and usage data is collected automatically as you interact with our platform.

tk34 processes your personal data only for legitimate, clearly defined purposes. We do not use your data for any purpose beyond what is described below:

• Account creation and management: to register your player profile, verify your identity, and maintain your account security.
• Service delivery: to process জমা and উত্তোলন transactions, manage your wallet balance, and enable gameplay across cricket betting, slots, live casino, and fishing games.
• Customer support: to respond to your queries, resolve disputes, and improve your overall experience on the platform.
• Platform improvement: to analyze usage patterns, troubleshoot technical issues, run A/B tests, and develop new features based on player behavior.
• Responsible gaming: to monitor for signs of problem gambling and, where necessary, enforce deposit limits, cooling-off periods, or self-exclusion as required by our responsible gaming framework.
• Security and fraud prevention: to detect unauthorized access, prevent fraudulent transactions, and protect the integrity of the platform for all players.

tk34 does not sell, rent, or trade your personal data. We share data only in the limited circumstances described in the table below, and always under strict data protection agreements:

Financial privacy is of paramount importance to tk34 players across Bangladesh. When you make a জমা or উত্তোলন using bKash, Nagad, or Rocket, the transaction is processed through the respective provider's own secure infrastructure. tk34 receives only a transaction reference, amount, and status — never your mobile banking PIN, OTP, or password.

For players who use Visa or Mastercard, payment card data is handled entirely by PCI-DSS compliant payment gateways. tk34's servers do not store raw card numbers. Our financial data handling practices include:

• All financial data is encrypted in transit using TLS 1.2 or higher and encrypted at rest using AES-256 standard.
• Transaction records are retained for a minimum period to meet audit and dispute resolution requirements, after which they are securely deleted or anonymized.
• If you suspect unauthorized financial activity on your tk34 account, contact our support team immediately at [email protected].

tk34 retains your personal data for as long as your account remains active and for a reasonable period thereafter to fulfill any outstanding obligations, including the resolution of disputes or the fulfillment of legal requirements. Specifically, account data (identity and contact information) is retained for the duration of your relationship with us. Following account closure, basic identity records may be held for an additional period as required for compliance purposes.

Usage and technical data that is no longer operationally required is anonymized or deleted on a rolling basis. You may request early deletion of your data at any time, subject to any overriding legal retention obligations. Requests can be submitted to our support team.

tk34 uses cookies and similar tracking technologies to ensure the platform functions correctly and to understand how players interact with our service. We use three categories of cookies:

• Essential Cookies — Required for the platform to function — these include session authentication tokens, language preferences, and security cookies. They cannot be disabled without impairing service.
• Analytical Cookies — Used to measure page views, session duration, feature popularity, and game engagement. Data collected is aggregated and anonymized before analysis.
• Preference Cookies — Store your display settings, selected language, and saved game categories so you do not need to reconfigure them on each visit.

You can manage or disable non-essential cookies at any time through your browser settings. However, disabling essential cookies may affect certain platform features, including login session persistence and language switching. By continuing to use tk34, you consent to our use of essential cookies as described above.

As a tk34 player, you hold the following rights in respect of your personal data. To exercise any of these rights, submit a written request to our support team at [email protected]. We aim to respond within a reasonable timeframe:

• Right of access: you may request a copy of all personal data we hold about you, including the categories of data, the purposes for processing, and any third parties to whom it has been disclosed.
• Right to rectification: if any personal data we hold about you is inaccurate or incomplete, you may request that we correct or complete it without undue delay.
• Right to erasure: you may request deletion of your personal data in circumstances where it is no longer necessary for the purpose for which it was collected, or where you have withdrawn consent and no other lawful basis applies.
• Right to restrict processing: you may request that we limit how we use your data while a complaint or dispute is being investigated, or where you contest the accuracy of the data we hold.
• Right to object: you may object at any time to the processing of your personal data for direct marketing purposes, and we will cease such processing immediately upon receiving your objection.

We will acknowledge receipt of your request promptly and provide a full response within 30 days. In complex cases we may extend this period by a further 30 days, in which case we will notify you of the extension and the reason for it.

tk34 employs a layered security architecture designed to protect player data from unauthorized access, accidental loss, destruction, or disclosure. Our key security measures include:

• SSL/TLS encryption on all data transmitted between your device and our servers, ensuring that information exchanged during login, جمع transactions, and gameplay cannot be intercepted.
• Firewalls and intrusion detection systems that monitor network traffic in real time and automatically block suspicious activity patterns associated with unauthorized access attempts.
• Role-based access controls (RBAC) that ensure only authorized tk34 personnel with a documented business need can access identifiable player data, subject to audit logging.
• Periodic security assessments and penetration testing conducted to identify and remediate vulnerabilities in our platform infrastructure before they can be exploited.

Despite these measures, no online platform can guarantee absolute security. In the event of a data breach that is likely to result in a high risk to your rights, tk34 will notify affected players without undue delay and take immediate remedial action.

If we become aware that personal data has been collected from a person under the age of 21 without appropriate parental or guardian consent, we will delete that data promptly and close the associated account. If you believe a minor has registered on tk34, please contact us immediately at [email protected] so we can take action without delay.

The tk34 platform may from time to time reference or display the names of third-party service providers, game studios, or payment partners. Any interaction you have directly with those third parties — including visiting their own websites or apps — is governed by their own privacy policies, not this one. tk34 is not responsible for the privacy practices of external parties. We recommend reviewing the privacy policy of any third-party service you use in connection with our platform.

tk34 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our practices, applicable legal requirements, or the features we offer. When we make material changes, we will update the 'Last Updated' date at the top of this page and, where appropriate, notify registered players via their registered email address or through a prominent notice on the platform.

Your continued use of the tk34 platform following any update to this Privacy Policy constitutes your acceptance of the revised terms. If you do not agree with the updated policy, you should discontinue use of the platform and may request account closure by contacting our support team.

If you have any questions, concerns, or requests regarding this Privacy Policy or the way tk34 handles your personal data, our team is ready to assist you. We are committed to addressing your privacy concerns promptly and transparently.

Email us at: [email protected]

Our support team operates during Bangladesh Standard Time (BST, UTC+6) business hours and will respond to privacy-related enquiries within 2 business days.